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Edit File: 1761133898.M561192P1481779.server-619288.prediksijaya.com,S=73044,W=74544

Envelope-to: jonese@delasallecenter.org
Delivery-date: Wed, 22 Oct 2025 18:51:38 +0700
Subject: =?utf-8?Q?A=20Professional=20Development=20Investment=20That=20Pays=20Off?=
From: Casey Nash <casey@schoolcustomerservice.org>
Reply-To: =?utf-8?Q?Casey=20Nash?= <casey@schoolcustomerservice.org>
To: =?utf-8?Q?Sean?= <jonese@delasallecenter.org>
Date: Wed, 22 Oct 2025 11:50:35 +0000
Message-ID: <0d641b95a2825083594414555.3a86b6e96d.20251022115024.cd5a7fc042.2777383f@mail232.atl121.mcsv.net>
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View this email in your browser (https://us18.campaign-archive.com/?e=3D3a86b6e96d&u=3D0d641b95a2825083594414555&id=3Dcd5a7fc042)
https://schoolcustomerservice.org/home?utm_source=3Dmailchimp&utm_medium=
=3Demail&utm_campaign=3Dwelcome_sequence&utm_content=3D01_button
Hello=2C

Every day=2C families and staff form impressions of your district=E2=80=94=
 sometimes from just one phone call=2C email=2C or hallway interaction. Sm=
all missteps can ripple through your schools=2C affecting trust=2C engagem=
ent=2C and overall culture. At AASCS=2C we=E2=80=99ve designed Customer Se=
rvice Training programs to equip your team to turn these everyday interact=
ions into trust-building moments.

Online Training & Certification

Practical=2C self-paced learning your staff can complete anytime:
* Build confidence handling real school interactions
* Scenarios=2C exercises=2C and videos for hands-on practice
* Earn professional development credits
* Prepare for critical incidents

Live Training

Three half-day courses that build skills step by step:
* Customer Service 101: Fundamentals & practical exercises (face-to-face=
=2C phone=2C email)
* Customer Service 201: Hands-on practice with real scenarios and challeng=
ing interactions
* Customer Service 301: First impressions=2C reputation management=2C cris=
is communications=2C multicultural service

Districts that invest in training often see:
* Increased staff confidence and morale
* More positive parent and student interactions
* Stronger adherence to service standards district-wide
* Enhanced trust and support from families and community

Quick Leadership Challenge This Week

Take 5 minutes to recognize excellent service=E2=80=94 send a quick email=
=2C text=2C or in-person shout-out to a staff member who delivered excepti=
onal service to a family or student. Small acknowledgments reinforce posit=
ive behaviors=2C boost morale=2C and support lasting cultural change.

=F0=9F=91=89 Ready to see what training could do for your team?
Explore Training Options (https://schoolcustomerservice.org/training-enrol=
lment?utm_source=3Dmailchimp&utm_medium=3Demail&utm_campaign=3Dwelcome_seq=
uence&utm_content=3Dcta_button)
Not sure where to begin? We get it. Every district is different=2C and we=
=E2=80=99re here to help you take the first step toward better service cul=
ture. Let=E2=80=99s schedule a short call to review your current practices=
=2C identify opportunities=2C and map out a plan for stronger service cult=
ure.
Schedule Your Complimentary Call (https://calendly.com/casey-aascs/online-=
training-information?utm_source=3Dmailchimp&utm_medium=3Demail&utm_campaig=
n=3Dwelcome_sequence&utm_content=3D02_body)

Best=2C

Casey Nash
President
American Association of School Customer Service

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#404
Charlotte=2C NC 28205
USA
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<span style=3D"font-family:helvetica neue=2C h=
elvetica=2C arial=2C verdana=2C sans-serif"><span style=3D"font-size:12px"=
>Hello=2C</span></span>

<p dir=3D"ltr" style=3D"font-family: &quot;Helvetica Neue&quot;=2C Helveti=
ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar=
gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:=
 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><sp=
an style=3D"font-size:12px"><span style=3D"font-family:helvetica neue=2C h=
elvetica=2C arial=2C verdana=2C sans-serif">Every day=2C families and staf=
f form impressions of your district=E2=80=94 sometimes from just one phone=
 call=2C email=2C or hallway interaction. Small missteps can ripple throug=
h your schools=2C affecting trust=2C engagement=2C and overall culture. At=
 AASCS=2C we=E2=80=99ve designed Customer Service Training programs to equ=
ip your team to turn these everyday interactions into trust-building momen=
ts.</span></span></p>

<p dir=3D"ltr" style=3D"font-family: &quot;Helvetica Neue&quot;=2C Helveti=
ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar=
gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:=
 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><st=
rong><span style=3D"font-size:12px"><span style=3D"font-family:helvetica n=
eue=2C helvetica=2C arial=2C verdana=2C sans-serif">Online Training &amp;=
 Certification</span></span></strong><br>
<br>
<span style=3D"font-size:12px"><span style=3D"font-family:helvetica neue=
=2C helvetica=2C arial=2C verdana=2C sans-serif">Practical=2C self-paced l=
earning your staff can complete anytime:</span></span></p>

<ul dir=3D"ltr">
=09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-=
size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial=
=2C verdana=2C sans-serif">Build confidence handling real school interacti=
ons</span></span></li>
=09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-=
size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial=
=2C verdana=2C sans-serif">Scenarios=2C exercises=2C and videos for hands-=
on practice</span></span></li>
=09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-=
size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial=
=2C verdana=2C sans-serif">Earn professional development credits</span></s=
pan></li>
=09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-=
size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial=
=2C verdana=2C sans-serif">Prepare for critical incidents</span></span></l=
i>
</ul>

<p dir=3D"ltr" style=3D"font-family: &quot;Helvetica Neue&quot;=2C Helveti=
ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar=
gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:=
 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><st=
rong><span style=3D"font-size:12px"><span style=3D"font-family:helvetica n=
eue=2C helvetica=2C arial=2C verdana=2C sans-serif">Live Training</span></=
span></strong><br>
<br>
<span style=3D"font-size:12px"><span style=3D"font-family:helvetica neue=
=2C helvetica=2C arial=2C verdana=2C sans-serif">Three half-day courses th=
at build skills step by step:</span></span></p>

<ul dir=3D"ltr">
=09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-=
size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial=
=2C verdana=2C sans-serif"><strong>Customer Service 101:</strong> Fundamen=
tals &amp; practical exercises (face-to-face=2C phone=2C email)</span></sp=
an></li>
=09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-=
size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial=
=2C verdana=2C sans-serif"><strong>Customer Service 201:</strong> Hands-on=
 practice with real scenarios and challenging interactions</span></span></=
li>
=09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-=
size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial=
=2C verdana=2C sans-serif"><strong>Customer Service 301:</strong> First im=
pressions=2C reputation management=2C crisis communications=2C multicultur=
al service</span></span></li>
</ul>

<ul dir=3D"ltr">
=09<li style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-=
webkit-text-size-adjust: 100%;"><span style=3D"font-family:helvetica neue=
=2C helvetica=2C arial=2C verdana=2C sans-serif; font-size:12px">Increased=
 staff confidence and morale</span></li>
=09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-=
size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial=
=2C verdana=2C sans-serif">More positive parent and student interactions</=
span></span></li>
=09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-=
size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial=
=2C verdana=2C sans-serif">Stronger adherence to service standards distric=
t-wide</span></span></li>
=09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-=
size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial=
=2C verdana=2C sans-serif">Enhanced trust and support from families and co=
mmunity</span></span></li>
</ul>

<p dir=3D"ltr" style=3D"font-family: &quot;Helvetica Neue&quot;=2C Helveti=
ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar=
gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:=
 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><sp=
an style=3D"font-size:12px"><span style=3D"font-family:helvetica neue=2C h=
elvetica=2C arial=2C verdana=2C sans-serif">Take 5 minutes to recognize ex=
cellent service=E2=80=94 send a quick email=2C text=2C or in-person shout-=
out to a staff member who delivered exceptional service to a family or stu=
dent. Small acknowledgments reinforce positive behaviors=2C boost morale=
=2C and support lasting cultural change.</span></span></p>

</td>
                    </tr>
                </tbody></table>
=09=09=09=09

=09=09=09=09
            </td>
        </tr>
    </tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnButtonBlock" style=3D"min-width: 100%;border-collapse: co=
llapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 1=
00%;-webkit-text-size-adjust: 100%;">
    <tbody class=3D"mcnButtonBlockOuter">
        <tr>
            <td style=3D"padding-top: 0;padding-right: 18px;padding-bottom=
: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adju=
st: 100%;-webkit-text-size-adjust: 100%;" valign=3D"top" align=3D"left" cl=
ass=3D"mcnButtonBlockInner">
                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" cl=
ass=3D"mcnButtonContentContainer" style=3D"border-collapse: separate !impo=
rtant;border-radius: 6px;background-color: #014F7F;mso-table-lspace: 0pt;m=
so-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust:=
 100%;">
                    <tbody>
                        <tr>
                            <td align=3D"center" valign=3D"middle" class=
=3D"mcnButtonContent" style=3D"font-family: &quot;Helvetica Neue&quot;=2C=
 Helvetica=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;padding: 8px;=
mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size=
-adjust: 100%;">
                                <a class=3D"mcnButton " title=3D"Explore T=
raining Options" href=3D"https://schoolcustomerservice.us18.list-manage.co=
m/track/click?u=3D0d641b95a2825083594414555&id=3De313a276c2&e=3D3a86b6e96d" target=3D"_blank" style=3D"font-weight: bold;letter-spacing: normal;lin=
e-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso=
-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-ad=
just: 100%;display: block;">Explore Training Options</a>
                            </td>
                        </tr>
                    </tbody>
                </table>
            </td>
        </tr>
    </tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100=
%;-webkit-text-size-adjust: 100%;">
    <tbody class=3D"mcnTextBlockOuter">
        <tr>
            <td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin=
g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
              =09
=09=09=09
=09=09=09=09
                <table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
                    <tbody><tr>

<span style=3D"font-size:12px"><span style=3D"=
font-family:helvetica neue=2C helvetica=2C arial=2C verdana=2C sans-serif"=
>Not sure where to begin? We get it. Every district is different=2C and we=
=E2=80=99re here to help you take the first step toward better service cul=
ture. Let=E2=80=99s schedule a short call to review your current practices=
=2C identify opportunities=2C and map out a plan for stronger service cult=
ure.</span></span>
                        </td>
                    </tr>
                </tbody></table>
=09=09=09=09

=09=09=09=09
            </td>
        </tr>
    </tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnButtonBlock" style=3D"min-width: 100%;border-collapse: co=
llapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 1=
00%;-webkit-text-size-adjust: 100%;">
    <tbody class=3D"mcnButtonBlockOuter">
        <tr>
            <td style=3D"padding-top: 0;padding-right: 18px;padding-bottom=
: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adju=
st: 100%;-webkit-text-size-adjust: 100%;" valign=3D"top" align=3D"center"=
 class=3D"mcnButtonBlockInner">
                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" cl=
ass=3D"mcnButtonContentContainer" style=3D"border-collapse: separate !impo=
rtant;border-radius: 6px;background-color: #7A9FAF;mso-table-lspace: 0pt;m=
so-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust:=
 100%;">
                    <tbody>
                        <tr>
                            <td align=3D"center" valign=3D"middle" class=
=3D"mcnButtonContent" style=3D"font-family: &quot;Helvetica Neue&quot;=2C=
 Helvetica=2C Arial=2C Verdana=2C sans-serif;font-size: 14px;padding: 13px=
;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-siz=
e-adjust: 100%;">
                                <a class=3D"mcnButton " title=3D"Schedule=
 Your Complimentary Call" href=3D"https://schoolcustomerservice.us18.list-=
manage.com/track/click?u=3D0d641b95a2825083594414555&id=3D4531ee8bbd&e=3D3a86b6e96d" target=3D"_blank" style=3D"font-weight: bold;letter-spacing: n=
ormal;line-height: 100%;text-align: center;text-decoration: none;color: #F=
FFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-tex=
t-size-adjust: 100%;display: block;">Schedule Your Complimentary Call</a>
                            </td>
                        </tr>
                    </tbody>
                </table>
            </td>
        </tr>
    </tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100=
%;-webkit-text-size-adjust: 100%;">
    <tbody class=3D"mcnTextBlockOuter">
        <tr>
            <td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin=
g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
              =09
=09=09=09
=09=09=09=09
                <table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
                    <tbody><tr>

<p dir=3D"ltr" style=3D"font-family: &quot;Helvetica Neue&quot;=2C Helveti=
ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar=
gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:=
 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><st=
rong><span style=3D"font-size:12px"><span style=3D"font-family:helvetica n=
eue=2C helvetica=2C arial=2C verdana=2C sans-serif">Casey Nash</span></spa=
n></strong><br>
<span style=3D"font-size:12px"><span style=3D"font-family:helvetica neue=
=2C helvetica=2C arial=2C verdana=2C sans-serif">President</span></span><b=
r>
<span style=3D"font-size:12px"><span style=3D"font-family:helvetica neue=
=2C helvetica=2C arial=2C verdana=2C sans-serif"><span style=3D"color:#801=
618"><strong>American Association of School Customer Service</strong></spa=
n></span></span></p>

</td>
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                </tbody></table>
=09=09=09=09

=09=09=09=09
            </td>
        </tr>
    </tbody>
</table></td>
                                        </tr>
                                    </table>
                                    
                                </td>
                            </tr>
                            <tr>
                                <td align=3D"center" valign=3D"top" id=3D"=
templateFooter" style=3D"background:#FAFAFA none no-repeat center/cover;ms=
o-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-a=
djust: 100%;background-color: #FAFAFA;background-image: none;background-re=
peat: no-repeat;background-position: center;background-size: cover;border-=
top: 0;border-bottom: 0;padding-top: 9px;padding-bottom: 9px;">
                                    
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ellpadding=3D"0" cellspacing=3D"0" width=3D"100%" class=3D"templateContain=
er" style=3D"border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rsp=
ace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;max-wid=
th: 600px !important;">
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oterContainer" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust=
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ust: 100%;" class=3D"mcnFollowBlockInner">
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dth=3D"100%" class=3D"mcnFollowContentContainer" style=3D"min-width: 100%;=
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ace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-siz=
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op: 9px;padding-right: 9px;padding-left: 9px;mso-line-height-rule: exactly=
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ce: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size=
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size-adjust: 100%;">

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lowIconContent" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjus=
t: 100%;-webkit-text-size-adjust: 100%;">
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rack/click?u=3D0d641b95a2825083594414555&id=3D30d889e693&e=3D3a86b6e96d"=
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just: 100%;-webkit-text-size-adjust: 100%;"><img src=3D"https://cdn-images=
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=3D""></a>
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y></table>
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lowIconContent" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjus=
t: 100%;-webkit-text-size-adjust: 100%;">
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rack/click?u=3D0d641b95a2825083594414555&id=3Da6c112eb63&e=3D3a86b6e96d"=
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00%" class=3D"mcnDividerBlock" style=3D"min-width: 100%;border-collapse: c=
ollapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust:=
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0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
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<em>Copyright =C2=A9 2025 American Association=
 of School Customer Service=2C All rights reserved.</em><br>
 You are receiving this email because you opted in via our website.<br>
<br>
<strong>Our mailing address is:</strong><br>
<div class=3D"vcard"><span class=3D"org fn">American Association of School=
 Customer Service</span><div class=3D"adr"><div class=3D"street-address">7=
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